evv99 Privacy Policy

Introduction

evv99 ("we", "us", or "our") operates the online gaming platform accessible at evv99.app. We are committed to protecting the privacy and personal information of every player who registers, deposits, plays, or simply visits our platform. This Privacy Policy explains in plain language what personal data we collect from you, how we use it, who we share it with, and what rights you have as a user based in Bangladesh.

By using evv99's platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, we ask that you discontinue use of the platform. We may update this policy periodically; continued use of the platform after any update constitutes your acceptance of the revised terms.

Information We Collect

evv99 collects personal information only to the extent necessary to provide you with a secure and enjoyable gaming experience. We collect data through two primary channels: information you provide directly when registering or transacting, and information gathered automatically during your use of the platform.

Information You Provide Directly

• Full name, date of birth, and residential address (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, etc.)
• Email address and mobile phone number used for account verification and communications
• Government-issued identity document details (National ID or passport) for KYC verification where required
• Payment method details including mobile financial service account references (bKash, Nagad, Rocket, Upay) and card network identifiers (Visa, Mastercard)

Information Collected Automatically

• Device information including browser type, operating system, and unique device identifiers
• IP address and approximate geographic location for fraud prevention and regulatory compliance purposes
• Session activity logs including pages visited, games played, wager amounts, and timestamps in Bangladesh Standard Time (BST, UTC+6)

How We Use Your Information

The personal data we collect is used exclusively for lawful and legitimate purposes directly connected to operating the evv99 platform. Specifically, we use your information to:

• Create and manage your player account, including identity verification and account security measures
• Process deposits and withdrawals via local payment methods including bKash, Nagad, Rocket, and Upay, as well as international card networks
• Provide customer support, resolve disputes, and respond to queries submitted via email or through our support channels
• Send transactional notifications (deposit confirmations, withdrawal updates, security alerts) and, where you have opted in, promotional communications about bonuses, seasonal offers during Eid, Pohela Boishakh, and BPL/IPL cricket events
• Detect and prevent fraud, money laundering, account takeovers, and other suspicious activities on the platform
• Improve and personalise the gaming experience, including presenting relevant game recommendations and optimising platform performance for players in Bangladesh

Payment Data & Local Financial Services

evv99 facilitates fast local transactions for players across Bangladesh through partnerships with bKash, Nagad, Rocket, and Upay — mobile financial services trusted by millions of Bangladeshis. When you initiate a deposit or withdrawal via these services, we transmit only the minimum data required to complete the transaction securely. We do not store full mobile wallet credentials or card numbers on our servers; payment processing is handled via encrypted transaction references managed by the respective payment processors.

For Visa and Mastercard transactions, we adhere to Payment Card Industry (PCI-DSS) guidelines to ensure card data is handled in a secure and compliant environment. Transaction data is retained only for as long as required for financial reconciliation, dispute resolution, and applicable legal obligations.

Sharing of Information

evv99 does not sell, rent, or trade your personal data. We may share limited data with carefully selected third parties only when strictly necessary for the following purposes:

• Payment processors and mobile financial service partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard) to facilitate deposits and withdrawals on your behalf
• Identity verification and KYC service providers engaged to confirm player age (21+) and identity in compliance with responsible gaming obligations
• Fraud detection, security, and IT infrastructure partners who assist in maintaining the integrity and stability of the platform under strict confidentiality agreements

We may also disclose personal data when required by applicable law, a court order, or a legitimate request from a competent authority. In all such cases, we disclose only the minimum data strictly required to comply with the legal obligation.

Cookies & Tracking Technologies

evv99 uses cookies and similar tracking technologies to enhance your browsing experience, remember your session preferences, and analyse platform usage patterns. Cookies are small text files stored in your browser; they do not contain executable code and cannot access other files on your device. We use the following categories of cookies: Essential cookies (required for the platform to function correctly, including session management and security tokens), Functional cookies (which remember your language and display preferences), and Analytics cookies (which help us understand aggregate usage trends so we can improve the platform).

You can control or disable non-essential cookies at any time through your browser's settings. Please note that disabling essential cookies may affect the functionality of certain platform features. We do not use cookies to serve third-party advertising.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to allow for the resolution of any disputes, completion of pending transactions, or compliance with legal and regulatory obligations. When data is no longer needed for any of these purposes, we securely delete or anonymise it in accordance with our internal data governance procedures.

Transaction records and financial data are retained for a minimum period as required for accounting, fraud auditing, and dispute resolution. Identity verification documents submitted for KYC purposes are held for the duration required to satisfy applicable legal obligations and are not retained beyond those requirements.

Your Rights as a Player

As a registered user of evv99, you have meaningful rights over your personal data. We are committed to honouring these rights in a timely and transparent manner. You may exercise the following rights by contacting our support team:

• Right of Access — request a copy of all personal data we hold about you
• Right of Rectification — ask us to correct inaccurate or incomplete personal data
• Right of Erasure — request deletion of your personal data where we have no lawful ground to continue holding it
• Right to Restrict Processing — ask us to pause use of your data while a dispute or correction request is under review
• Right to Withdraw Consent — where processing is based solely on your consent, withdraw that consent at any time without affecting prior processing

We aim to respond to all valid data rights requests within a reasonable timeframe. To exercise any of the above rights, please reach out to our support team using the contact details provided in the Contact Us section below.

Security of Your Data

evv99 employs a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, or destruction. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access controls limiting data access to authorised personnel only, and regular security assessments of our platform infrastructure.

While we take all reasonable steps to protect your information, no internet-based platform can guarantee absolute security. We encourage you to use a strong, unique password for your evv99 account and to contact us immediately if you suspect any unauthorised access to your account.

Age Restriction & Player Eligibility

evv99 is strictly a platform for adults. All players must be 21 years of age or older to register and use our services. We take our responsibility to prevent underage gambling seriously and maintain active age-verification procedures as part of our KYC process. If we discover that a registered account belongs to a person under 21 years of age, that account will be suspended immediately, any winnings forfeited, and the personal data associated with the account deleted in accordance with this policy.

Parents and guardians are advised to use parental control tools on shared devices to prevent access to online gaming platforms by minors. If you are aware of a minor accessing the evv99 platform, please notify us immediately via our support email so we can take prompt action.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When material changes are made, we will update the effective date shown at the top of this page. We may also notify registered players via email or an on-platform notification where the changes are significant. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Your continued use of the evv99 platform following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. If you disagree with the revised policy, you may close your account by contacting our support team.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way evv99 handles your personal data, our support team is available to assist you. We aim to respond to all privacy-related enquiries promptly and in a professional manner.

You can reach our support team by email at: [email protected]